If any of these describe your week, you are not alone — and you do not have to keep doing it yourself.
NDIA-managed, plan-managed and self-managed participants all pay differently, and the money lands at different times. Matching claims to invoices to bank deposits by hand is where the errors — and the missed income — creep in.
Reasonable and necessary supports delivered under a participant's plan are generally GST-free, but not everything you invoice is. Coding a GST-free support as taxable — or vice versa — distorts your BAS and your margins.
Sleepovers, broken shifts, penalty rates, casual loading and travel between clients under the SCHADS Award trip up even experienced operators. Underpayments are a compliance risk; overpayments quietly erode your margin.
Every item below is done by our team and reviewed by your CPA. You do not touch any of it.
Every funded support is billed and reconciled, your GST treatment is correct, your support workers are paid right under the SCHADS Award, and you have a monthly picture of which services actually make money — all CPA-reviewed.
“We were leaving claims unbilled every month and did not even know it. Now the money that comes in matches the support we actually delivered.”
— NDIS support coordinator, Western Sydney
Most are. A supply to an NDIS participant is GST-free when the participant has a plan in effect, there is a written agreement, the support is a reasonable and necessary support in the plan, and it is of a kind determined by the relevant Minister's determination. However, not every supply you make qualifies — some ancillary goods and services are taxable. We review each revenue stream and code it correctly so your BAS is accurate.
No. We work with registered providers, unregistered providers, support coordinators, plan managers, allied health practitioners and sole-trader support workers. The accounting and tax needs differ at each stage, and we tailor the support to where your business is now and where you want it to go.
The Social, Community, Home Care and Disability Services (SCHADS) Award governs pay for most disability support workers, including penalty rates, broken-shift allowances, sleepovers, minimum engagements and travel between clients. We set up your payroll so these are applied correctly — protecting you from underpayment claims while keeping labour cost visible so it does not erode your margin.
Yes. This is a common growth path and it changes your tax, structure, payroll and reporting obligations significantly. We advise on the right entity structure, set up compliant payroll and bookkeeping, and get your financials to the standard the NDIS Quality and Safeguards Commission and financiers expect.